TravelBrains - Travel adventures that leave you smarter!

Troubleshooting guide for the Expedition Guide CD-ROM

Problem: The program won't install on my computer running the Windows Vista operating system

Problem: Installation hangs during file transfer or fails to start.

Problem: Installation Error "Please insert disk 0 containing file data3.cab".

Problem: When clicking on a battle button in the Great Battles Main Menu the following or similar Error Message appears: f5c: TBGetty.exe - No Disk" "There is no disk in the drive. Please insert a disk into drive \Device\Harddisk1\DR.

Problem: When I go to play the Gettysburg CD-ROM I get the message "Please insert the Gettysburg CD-ROM into the disc drive" but the disc is inserted.

Problem: Narration does not play.

Problem: The screen has a black or white border around it or is not centered. The screen is not big enough to display the program's entire viewing area.

Problem: The narration is choppy or stutters during playback.

Problem: The program won't install on my computer running the Windows Vista operating system

Solution: The program will install and run on a computer running Windows Vista. To install the program on a computer running Windows Vista, you must have the disc in your CD-ROM drive, then locate the files on your CD-ROM drive and double-click on the program "Setup InstallShield". To locate the CD-ROM drive, go to Start and double-click on My Computer. Your CD-ROM drive should be visible. Double-click on the CD-ROM drive and then double click on the Setup file. After the installation program launches, follow the on-screen instructions.

Problem: Installation hangs during file transfer or fails to start.

Solution: This is usually caused by a missing "Temp" folder. Use My Computer to locate your hard drive, usually labeled local drive "C." Double click on the hard drive to access the root or top level. Look for a folder called "Temp." If there is not a folder there by that name create on using the "file" option at the top of the window. If there is one the delete the contents of the "Temp" folder to clear it out. Retry the install.

If this does not solve the problem follow these general troubleshooting instructions:

Insufficient permissions on the machine. If you are using a Windows NT or a Windows 2000 machine, you need to have administrative permission to run an InstallShield Professional 6.x setup. Make sure you have the correct permissions.
If you just ran an InstallShield setup, the engine takes a few seconds at the end of the installation to clean up. During this time Ikernel.exe (the engine file) is running in memory from a previous process; that is why you are not allowed to launch another setup. Waiting a few seconds and running the setup again should resolve this.
Check and make sure Ikernel.exe is not in memory. If it is, and no setup is running at the time, end that task.
Clean out the Temp directory.
Delete the Program Files\Common Files\InstallShield\Engine folder and then rerun the setup.
Reinstalling Internet Explorer (IE) 5.x can also repair a number of corrupted/missing core Windows files from your machine, so reinstalling IE 5.x and the NT service pack is also suggested.
You may not have sufficient COM permissions. For information on how to troubleshoot this, see Knowledge Base article Q104986 INFO: Initialization Error Troubleshooting.
A potential cause is missing Stdole32.tlb, stdole2.tlb, or Stdole.tlb files. These are core Windows files and should exist on your machine. Make sure that if you get these files from another machine, the machine is running the same operating system as the target machine.
If you are trying to install to a Windows 98 machine, download and run DCom98.exe from the following site: http://www.microsoft.com/com/dcom/dcom98/download.asp .

Make sure that you are using the latest version of the InstallShield engine. To install the latest engine, see Knowledge Base article Q105097 INFO: Install the Latest Version of Ikernel.exe.

Problem: Installation Error "Please insert disk 0 containing file data3.cab"

Solution: This problem is usually caused by a dirty or corrupt disk or a CD-ROM drive that is not working properly. Clean the CD_ROM with a damp cloth. Try and install the program. If this does not work, then if possible, try to install the program on a different machine. If this installation fails chances are the disk is corrupt. If it installs correctly on the other machine, then check your machine's CD-ROM drive. Updating old drivers will solve the problem in many cases. If you believe the disk is corrupt, then call TravelBrains tech support at 888-458-6475 to request a replacement disk.

Problem: When clicking on a battle button in the Great Battles Main Menu the following or similar Error Message appears:
f5c: TBGetty.exe - No Disk" "There is no disk in the drive. Please insert a disk into drive \Device\Harddisk1\DR1

Solution: This is actually a QuickTime problem and can be resolved by disabling the QuickTime System Tray Icon. To do this open your computers control panel and double click on the blue QuickTime Icon. Select Browser Plug-In in the drop down box and uncheck the box for Quick Time system tray Icon.

Problem: When I go to play the Gettysburg CD-ROM I get the message "Please insert the Gettysburg CD-ROM into the disc drive" but the disc is inserted.

Solution: This will happen to users with version 1.0 of the Gettysburg CD-ROM installed on windows 2000 or Windows XP machines. A patch is available to correct this problem. First verify that you have version 1.0. When you insert the CD-ROM into the disc tray autoplay should bring up a menu with "start", "quit" and other buttons. If the color of the menu is gold then you have version 1.0. If you do not have autoplay enabled then navigate to your CD-ROM drive using "My Computer" and search for the file launcher.exe. If it is present then you have version 1.0. If you have version 1.0 installed, then download the patch here (Gettysburg Patch Link). Save it to your hard drive and double click on it to extract the patch. Save the file "TBGetty.exe" to the following location "C:\TravelBrains\ExpeditionGuide" and select yes when it asks whether you want to override the file that already exists there by that name. Your computer should now be able to detect the CD-ROM in the disc tray and operate normally.

Download Patch (1.86MB)

Problem: Narration does not play

Solution: Check that QuickTime has been installed properly on your system.
QuickTime 3.0 or greater is required. Double Click on "my computer" and then the Control Panel. A QuickTime icon should be present in the Control Panel window. Double Click the QuickTime icon and select "About QuickTime" in the drop down box. This will tell you the version of QuickTime installed on your system. If you get an error during QuickTime installation the following tips from Apple may help: The error number -2093 means QuickTime failed to initialize. The error itself gives no hints on what caused it, however, it is very likely that the QuickTime.qts file is missing, moved, or damaged. The QuickTime.qts file is normally located in the \WINDOWS\SYSTEM directory. Try deleting the file and running the stand-alone version of the QuickTime installer in "Safe Mode." Below are some additional tips to try. Although the following tips are related to Microsoft Windows and PC hardware/software configuration, these steps may help to resolve your issue.

Try running ScanDisk to verify that the directory is okay.
This is an important step to take before installing any software.

Try running the stand-alone version of the QuickTime installer in "Safe Mode."
This can help to isolate issues with background applications, and some driver conflicts.

Make certain you have installed the most recent drivers for your sound and video cards.
Even if you have a "brand new" computer, it is not guaranteed that it contains the most recent software. Contact the manufacturer of your sound and video cards for additional information.

Make certain you have installed a recent version of DirectX.
This can be obtained from http://www.microsoft.com/directx/.

Verify that a valid Path statement exists which points to the Temp folder.
Without this the installer may not be able to locate the TEMP directory. This statement should be located in the AUTOEXEC.BAT.

Try renaming the Temp directory and creating a new one.
This eliminates files which may have been left over by previous software installations. Alternately, you may wish to delete any files which are left over in the TEMP directory, but be aware that other software may be using the files. So, if you choose to do this, you do so at your own risk.

Errors are usually related to software conflicts, corruption, or incompatibilities. They can also be related to specific hardware combinations, and sometimes the way in which the hardware is configured. Keep in mind that an error message does not necessarily point to a particular cause or solution. Since there can be many different causes for a particular symptom, some suggestions may not work, and you may need to discover a solution on your own. In any case, you can help others by posting how you are able to resolve your issue.

NOTE: Please contact Microsoft Corporation for help configuring Microsoft Windows.

Mel Guenat
Apple Support Discussions

Problem: The screen has a black or white border around it or is not centered. The screen is not big enough to display the program's entire viewing area.

Solution: The program should detect and set your computer monitor's resolution to 800 by 600.
Some video cards/monitors may not permit this. You will have to do this manually in order to view the program properly. Right click on your desktop and select "Properties" then select the "Settings" tab and you will be able to adjust the resolution. Select a viewing area of 800 by 600. After leaving the Gettysburg Expedition Guide program reset the resolution to your desired settings in the same manner.

Ensure that screen savers, and other programs (such as virus scanners) are shut down while viewing the program for best performance.

At the bottom far right of your computer's viewing screen (next to the system clock) is a toolbar that has icons representing programs, which are running in the background. We highly recommend that you disable such programs while viewing/using the Gettysburg Expedition Guide CD-ROM. Right click on the icons and use the pop-up menu to disable such programs. Remember to restart important programs such as virus scanners after finishing with the Gettysburg program

Problem: The narration is choppy or stutters during playback.

Solution: This is a QuickTime issue and can usually be resolved by adjusting the QuickTime player.
This has recently been a problem with QuickTime and some newer computers running Windows ME and Windows 2000.

If you have a computer operating on Windows ME or 2000 then try the following:
1. Open the Control Panels window.
2. Open QuickTime Settings.
3. Select the Sound Out panel.
4. Select the WaveOut setting

This will usually solve the stuttering problem. However you might need to adjust the QuickTime Player (wave out) settings. To do this Click on the Options button at the bottom of the control panel. There are two numbers to adjust, the number of buffers and the size of each buffer in milliseconds. Adjust the number of buffers until any drop-outs are corrected. If you hear a stuttering, increase the individual buffer size until the stuttering is corrected.

For further information on this issue go to this Apple Technical Support page at http://til.info.apple.com/techinfo.nsf/artnum/n24381?OpenDocument&quicktime